Reference number: JL-000779

Royalty Program Coordinator

Job Description:

Position Summary

Responsible for leading and managing the full lifecycle of group’s loyalty programs, with a primary focus on shareholder engagement and program execution. This position oversees strategic planning, program operations, communication management, and cross-functional coordination to ensure all loyalty initiatives are effectively delivered and aligned with group objectives.

Responsibilities

  • Lead the strategy, planning, implementation, and overall performance of all group-related loyalty programs, ensuring alignment with group priorities
  • Act as the main coordinator for the shareholders loyalty program, managing direct communication on benefits and working closely with internal divisions to provide up-to-date information on available services and facilities
  • Develop and oversee the annual loyalty program calendar for shareholders, covering key events, communication timelines, and benefit distribution schedules
  • Maintain strong coordination with the shareholder relationship team, organize, facilitate, and record minutes for monthly team meetings
  • Monitor follow-up actions and prepare clear, comprehensive performance and status reports for senior management
  • Supervise daily administrative and operational activities required for the smooth delivery of all loyalty programs, including system coordination and data tracking
  • Plan and execute events related to the loyalty programs

Job Requirements:

Required Qualifications & Skills

  • Bachelor’s degree or diploma in Public Relations, Marketing, Communications, or a related field
  • At least 2 years of professional experience in PR, Communications, or a related field, preferably in a corporate environment
  • Solid understanding of public relations practices and media communication
  • Good knowledge of marketing concepts and stakeholder engagement
  • Strong communication skills, both written and verbal
  • Familiarity with event planning, coordination, and execution
  • Ability to manage multiple tasks, meet deadlines, and work collaboratively across teams

Working Time:

9:00 AM ~ 5:00 PM

Monday ~ Friday

Saturday & Sunday closed

Job Benefits:

Employer details:

Industry Leading Group of Companies

Salary:

Negotiable

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