Position Summary
Responsible for overseeing and managing the day-to-day operations of the company to ensure efficiency, productivity, and alignment with organizational goals. This role involves coordinating with various departments, managing resources, and ensuring smooth operational workflows.
Responsibilities
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Oversee day-to-day operations to ensure efficiency and compliance with company policies
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Supervise and support Sale & After Sale Service Department, Logistic & Shipping Department, and other operational and supporting teams
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Act as a liaison between Managing Director, and other key team members
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Oversee the Logistic & Shipping Department to ensure timely and cost-effective import/export operations
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Manage customs clearance, government relations, and documentation processes
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Collaborate with the Sale Manager to achieve sales targets and improve customer satisfaction
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Ensure effective after-sales service delivery to maintain customer loyalty
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Work closely with the Account Department to manage budgets, control costs, and ensure financial compliance
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Review and approve operational expenses
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Ensure compliance with local regulations, company policies, and industry standards
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Prepare and present operational reports to Managing Director and senior management
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Analyze operational data to identify trends, inefficiencies, and areas for improvement