Reference number: JL-000553
Customer Data Analytics Manager
Job Description:
Position Summary
To coordinate with other functions to reach effective customer journey and continuously assess and report on the results of campaigns and implement improvements where necessary.
Responsibilities
- Manage upselling and cross selling of products
- Reduce customer churn and increase customer usage by implementing win-back programs
- Pack penetration and pack renewal program
- Analysis of usage, user, revenue and campaigns
- Design customer communication for different channels
- Coordination with various functions for purchase and customer journey effectiveness
- UAT (User Acceptance Test, Validation)
Job Requirements:
Required Qualifications & Skills
- More than 5 years relevant customer lifecycle management
- Hands-on experience on MS Excel and PowerPoint
- Ability to RCA key performance metrics (revenue, user & usage)
- Deep understanding for building ROI-positive marketing programs at scale
- Experience using SQL or statistics will be advantageous
Working Time:
9:00 AM ~ 5:00 PM
Monday ~ Friday
Saturday & Sunday closed
Job Benefits:
Employer details:
An Industry Leading Telecommunication Company
Salary:
Up to 2,500,000 MMK
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