Operations Executive

Responsibilities

• Handling complaints and providing timely solutions or alternatives
• Supporting customers/merchants from multiple channels such as Facebook, hotlines, email (24 hour stand by and solve the cases by priority)
• Maintaining records of customer/merchant interactions, issue root causes, and solutions
• Implementing preventive measures for future incidents
• Tracking tasks accurately and generating reports reflecting workload and task status
• Adhering to existing SOPs, guidelines, and policies, and developing new ones as needed
• Performing operational tasks and setting up in the systems
• Investigating fraud and dispute cases, providing detailed explanations to external stakeholders, along with suggestions and best practices
• Testing and verifying the system features, and preparing SOPs, FAQs, and user guides
• Investigating issues through log analysis, escalating and following up with internal and external stakeholders to ensure proper resolution and closure
• Creating training presentations and delivering training to merchants
• Completing any other tasks assigned by supervisor

Job Requirements:

Required Qualification & Skills

• Any graduate
• Intermediate proficiency in English
• Willingness to travel locally and overseas
• Proficiency in Microsoft Office applications, particularly Microsoft Word, Excel, and PowerPoint
• Strong knowledge of social media apps, email usage, and internet browsing
• Familiarity with IT systems or payment systems would be advantageous
• Ability to work in a fast-paced environment

Working Time:

Job Benefits:

Employer details:

An Industry Leading Fintech Company

Salary:

500,000 MMK

Share this job: