Senior Customer Service Executive

Responsibilities

• Record and report the performance that help provide suitable recommendations 
• Keep accurate records and document customer service actions and discussions
• Ensure customer satisfaction by understanding the nature of jobs (Rail, Dry Ports, Warehousing) and customer needs
• Monitor and coordinate both Warehouse and Dry Port / Fleet team for job process in action
• Report daily or weekly to the Customer Services Manager
• Coordinate phone calls and queries from both internal and external customers and suppliers
• Respond to day-to-day customer inquiries from Sales and Marketing
• Coordinate with operations and fleet teams to resolve challenges via phone and email
• Collaborate with finance and accounts to monitor AR invoices, follow up on payments, and support monthly accrued reporting to the Head of Department
• Perform additional duties as needed

Job Requirements:

Required Qualifications & Skills

• Bachelor's or Master's degree in a relevant field
• Over 3 years of experience in a Customer Service-related role
• Proficient in reading, writing, and speaking English at a very good level
• Knowledge of transport, warehousing, export, and import processes
• Proficient computer skills, including Microsoft Excel and other relevant software
• Energetic, well-organized, and self-initiated
• Strong problem-solving skills with a positive mindset
• Ability to work under pressure and handle multiple tasks in a dynamic environment

Working Time:

Job Benefits:

Employer details:

A Successful Multinational Logistics Company

Salary:

Up to 1,000,000 MMK

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