Assistant Manager, Business Analyst

Responsibilities

• Oversee and manage the business analyst team
• Improve the processes and procedures of business analyst team
• Motivate team members and increase the productivities of the team
• Perform data analysis, business analysis and process management for Company's products and prepare the report to present the outcomes to Senior Management
• Communicate with internal and external stakeholders for onboarding, training, and operations processes
• Prepare business requirement documents, process flow diagram and mockup design for Company's products
• Set up the technical information in the Company's systems for each entity
• Consult the external stakeholders for the system integration, launching process and after go-live process
• Prepare the necessary training presentation documents and Provide trainings to external stakeholders about Company's system, payment process, fraud & chargeback awareness
• Test and verify the features of the Company's systems and prepare standard operations procedures (SOP), FAQ and user guides
• Investigate, escalate, follow up the technical difficulties and issues which internal and external stakeholders encounter with cross-functional departments and make sure all cases are solved and closed properly
• Investigate the fraud & dispute cases and explain to external stakeholders about the case details with suggestion and best practices
• Learn and analyze the process and features of Card Schemes (VISA, MasterCard, UPI, etc)
• Perform other tasks assigned by supervisor or management

Job Requirements:

Required Qualifications And Skills

• A bachelor’s degree in IT related field
• Minimum 3 years of experience in IT or payment related field
• Rich knowledge of programming languages, business flow, software design and architecture
• Rich knowledge of Microsoft Office Suite including Excel, Word and PowerPoint
• Able to travel local and oversea
• Able to operate in a fast pace

Working Time:

8:00 AM ~ 5:00 PM

Monday ~ Friday

Saturday & Sunday closed

Job Benefits:

Employer details:

A Successful Multinational Tech Company

Salary:

800,000 MMK ~ 1,000,000 MMK

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