[Position Closed] Incident Response Manager

Job Responsibilities

• Serve as Incident commander or manager for major systems incidents and participate in full-cycle incident response
• Estimate and evaluate Incident Response compliance and maintain planning and Testing
• Manage the team to ensure adhesion with SLAs, best practices and expectation of clients
• Participate in external and internal audits and assessments and Support workflow development 
• Obstruct and prepare incident reports of analysis methodology and results
• Manage a team of technical engineers, prepare and present weekly presentation status slides
• Develop and implement operational efficiencies to support processes and to promote a positive customer experience.
• Provide guidance with time-sensitive tickets and account escalations

Job Requirements:

Job Requirements 

• Bachelor degree holder and must have ITIL Certification
• Minimum 4 years of incident response experience in banking or Telecommunication.
• Experience in a NOC environment with incident response processes (detection, triage, incident analysis, remediation and reporting)
• Willing to work overtime, holidays, and week-ends as necessary
• Excellent communication and analytical skills

Working Time:

8:30 am to 5:30 pm

Monday to Friday

Job Benefits:

according to company policy

Employer details:

a well known banking company

Salary:

40 lakhs

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