Head of Operation

Position Summary:

Lead all of ISP operation department such as ISP Field Operation, Planning & Maintenance, Project Management, Facility Management, Call Center, Administration & Fleet Management and Partner Management with high-performing professionals to be efficient, productive, and effective. 

Responsibilities

• Collaborate with CEO in setting and driving organizational vision, operations strategy, and hiring levels
• Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning
• Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met
• Ensure effective recruiting, onboarding, professional development, performance management, and retention
• Analyze internal operations and identify areas for process, SOP and KPI enhancement
• Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with CEO
• Oversee ISP operations such as Installation & Complain Management, Call Center Management, Quality Assurance Management, Material Control Management, Admin & Fleet Management, Facility Management, Project Management and Partner Management
• Manage capital investments and expenses aggressively to ensure that the company achieves investor targets for growth and profitability
• Monitor performance with tracking software and take corrective measures when necessary, and prepare detailed updates and forecasts
• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders

Job Requirements:

Required Qualifications And Skills

• Five or more years of experience in executive leadership roles
• Excellent leadership skills, with steadfast resolve and personal integrity
• Understanding of advanced business planning and regulatory issues
• Solid grasp of data analysis and performance metrics
• Ability to diagnose problems quickly and foresee potential issues
• M.B.A or Business Management Knowledge with IT or ISP/Telecom background 
• Understanding of ISP Core, Distribution & Access Network architecture
• Detail understanding of Optical Distribution Network design concept and Wireless network
• Detail understanding of ISP operation procedures, SOPs and KPIs measure

Working Time:

9:00 AM ~ 5:30 PM

Monday ~ Friday

Saturday & Sunday closed

Job Benefits:

Employer details:

A Market Leading ISP in Myanmar

Salary:

3,000,000 MMK

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